Who we are

We are Aqualix LTD, our website address is: https://aqualix.gg.
Aqualix is the Data Controller and responsible for the personal information we receive about you. For example via our websites or other marketing and communication channels, or via your use of our products and services such as Teleservices. 
When we refer to Aqualix (‘we’, ‘us’, ‘our’) in this policy this refers to: Aqualix Limited, a company registered in England and Wales under company number 13319791 and has its registered office at Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX.     
Aqualix is a global operation with its headquarters located in the UK. 
We are carrying on partnership with external entities, companies and stores. They operate using the Aqualix brand under license to sell and/or support our products and services to customers. They are not covered by this policy.


How  we collect your information

Here are the main ways we may collect your information:
    1. If you contact us directly, for example via our website, phone, email, to make an enquiry, or request information about our products and services.
    2. If you provide us with your details at an event.
    3. If we acquired your personal data from other sources with your permission.
    4. If you submit a job application via our recruitment website page.
Important Information
If you give information on behalf of someone else you must ensure that they have been provided access to this Privacy Policy before doing so.
If you are under 16 please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.


How we might use your data

Use of personal information under UK data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. 
The main uses of your information include:

Customer Support  – to respond to enquiries. 
We use your personal data for customer care and for personalised communication of our product and service information, with your consent where necessary.
Other Products and Services – to process your applications, orders and requests.
We will obtain Contact Details and depending on the product or services we may also collect data regarding  Website and Communication Usage. Please see the terms and conditions of the specific product or service for more information.
Legal requests for your information – to comply with our legal obligations, including requests from law enforcement, regulators and the court service.
We may be legally required to provide your information to law enforcement agencies, regulators, courts and third party litigants in connection with proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
Job Applications – Job Application Data and any other additional information you may provide to support your application will only be used for the purposes of recruitment.  



Legal grounds for processing of your personal information

Our use of personal data is permitted under UK data protection law on the basis of the following principal legal grounds:
  1. Where necessary to enter into or perform a contract with you
  2. Where needed to comply with our legal obligations
  3. Where necessary in order to protect your or someone else’s, vital interests (in life threatening situations such as following an accident) 
  4. Where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting our business and tailoring news and offers to you, research and development of related products and services, detecting fraud and criminal activities)
  5. Where you have consented to the use (you will have been presented with a consent notice in relation to any such use and may withdraw your consent at any time by contacting us.
There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavours to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.



Third parties to whom we may transfer your data

Personal information which we collect may be transferred to or accessed by third parties on our behalf, with your consent where necessary.
The types of third parties include:
    1. Marketing and research companies who run and manage marketing and research campaigns for Aqualix.
    2. Event companies who run and manage branded and/or sponsored event
    3. Companies who assist us with the provision of customer services.
    4. IT providers who provide us systems and services for customer support
    5. Law firms who provide legal advice to us (e.g. where there is a customer dispute)
    6. Companies who provide document archiving services
When data is shared it is always done in a secure manner and we ensure that it is only used for the purpose it was collected for and do not allow third parties to abuse their agreements with us.
We may transfer your personal information to a third party without your consent if there is an alternative legal ground, for example, it is in our legitimate interest, or if there is a contractual obligation to do so.






When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.




 If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.




If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.



Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.




How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.



What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.



Where we send your data

 Visitor comments may be checked through an automated spam detection service or analytics services.



We may modify or update this privacy policy from time to time.  If we change this privacy policy, the changes will be published here on this website. Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have (e.g. to object to the processing).  
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